UltraFix Appliance Repair, LLC
Effective Date: January 1, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
UltraFix Appliance Repair, LLC ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any purposes unrelated to providing our direct services.
All text messaging originator opt-in data and consent records are kept strictly confidential.
1. Information We Collect
Personal Information
We may collect:
• Full name
• Email address
• Phone number
• Physical address
• Payment information when you make a purchase or request service
• Opt-in records and timestamps for SMS, email, and other communications
Non-Personal Information
• IP address
• Browser type and device information
• Website usage data and analytics
• Cookies and similar tracking technologies
Customer Communication Records
• Service inquiries
• Appointment details
• Service history
• Feedback and reviews
2. How We Use Your Information
We use collected information to:
• Provide and improve appliance repair services
• Process payments and transactions
• Communicate about appointments, updates, and support
• Send promotional communications (only with proper consent)
• Maintain records of communication preferences
• Improve website functionality
• Prevent fraud and enhance security
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS services, you agree to receive text messages related to:
• Appointment confirmations
• Service reminders
• Technician updates
• Customer support communications
• Important service notifications
We do not send promotional messages without specific consent.
Opt-In & Consent
• Messages are sent only after explicit consent
• We maintain timestamped opt-in records
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable regulations
Opt-Out Instructions
• Reply STOP to cancel SMS messages
• You will receive one final confirmation message
• All opt-out requests are processed immediately
Help & Support
• Reply HELP for assistance
• Or contact us at: [email protected]
• Support available during normal business hours
Carrier Information
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared only with subcontractors strictly for operational support (such as SMS delivery platforms or customer service tools).
Text messaging originator opt-in data and consent will never be shared, sold, or transferred to third parties for marketing purposes.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information only in the following cases:
Service Providers
• Payment processors
• Scheduling software providers
• SMS aggregators (only to deliver messages you consented to receive)
• Technology and hosting providers
All vendors are contractually required to maintain confidentiality and security.
Legal Compliance
• If required by law
• To comply with court orders or legal requests
• To protect our rights or prevent fraud
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information will remain protected under this Privacy Policy.
5. Data Security
We implement reasonable and industry-standard security measures including:
• Encryption of sensitive data
• Secure access controls
• Regular system monitoring
• Employee data protection training
• Secure backups and recovery systems
• Breach notification procedures as required by law
No electronic transmission method is 100% secure, but we take commercially reasonable steps to protect your information.
6. Cookies & Tracking Technologies
We use cookies to:
• Analyze website traffic
• Improve user experience
• Store preferences
• Measure marketing effectiveness
You may disable cookies in your browser settings, though some website features may not function properly.
7. Your Rights & Choices
You may:
• Access your personal data
• Request correction or deletion
• Opt-out of marketing emails
• Reply STOP to opt-out of SMS
• Withdraw consent at any time
• Request details about how your data is processed
To exercise these rights, contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. This policy applies only to information collected by UltraFix Appliance Repair, LLC.
9. Changes to This Policy
We may update this Privacy Policy periodically. The most recent version will always be available on our website with the updated effective date.
10. Contact Information
UltraFix Appliance Repair, LLC
1718 N Fry Rd Unit 152
Houston, TX 77084